TERMS AND CONDITIONS
These General Customer Terms and Conditions apply between the consumer (“You”) and Pong Market (“Network Store”) when selling products through the Store's e-commerce store ("Network Store"). By checking the appropriate box in the Online Store, you agree to the content of these terms and conditions and certify the accuracy of the information provided.
To shop in the Online Store, you must be of legal age and have the right to enter into agreements.
Pong Market AB provides services to the Store for handling the Online Store.
You can shop in the Online Store as follows:
• As a logged-in customer - You who have registered information on Pong Markets website (www.pongmarket.se) according to the terms stated there. As a logged-in customer, you can choose to save payment information.
2. Order confirmation, change and cancellation of orders
2.1 Order confirmation
Once the Store has received your order, an order confirmation will be sent to you a e-mail.
2.2 Change and cancellation of orders
When you are logged in as a customer you can your own in the Web Store change, make additions and cancel your order until the deadline stated on the order confirmation. Don't forget to check out your order when you are done with the change / extension. Otherwise, Your Order will not be delivered.
3.1 Product information
Some product information about individual goods is presented in the online store in connection with the purchase of the product. For complete product information as well as the date of manufacture and / or best before date, refer to the packaging of the product.
3.2 Out of stock
The goods that are exposed in the Online Store at the time of order are stored. Stock balance can be changed from time of order until order is picked. If an ordered item is not in stock when the order is picked, this item will start from the order and the order will be credited to the value of the item.
3.3 Stora beställningar
If you place a larger order for one or more goods, it is recommended that you first contact us to ensure that the goods can be delivered in the desired quantity. Contact us at firstname.lastname@example.org
The price for the goods ordered is the price that applies on the day of your order or when you last changed your order, with reservation for any printing errors or other errors in the online store's offer. All prices are quoted including VAT. Any mortgage is added to the price when the item is paid.
4.1 Products with weight price
For goods sold individually or in bulk, where the price is based on its weight ("weight goods"), the price of the weight goods per unit of weight is stated. The exact price is determined when the order has been picked and the weight goods are weighed, whereby the price is adjusted based on the actual weight.
The store can charge for the bags in which the food is packed. The price per bag is then stated on the Nätbutiken. The number of cashes is determined when the order is picked and you thus pay for the number of cashes required to pick the order. In order to take into account the cost of the bags that may be needed, a supplement of 2% of the total value of the shopping basket is reserved.
4.3 Price for pick-up and home delivery
Price for pick-up and home deliveries are stated in web store.
4.4 Member points
When you act as a logged-in customer, you receive membership points, membership prices and personal offers regardless of the payment method.
Payment is made through Klarna and its payment options you see in the online store.
Through the purchase, in addition to these terms of purchase, you also accept Klarna's terms. You can find information about Klarna's terms and conditions when choosing a payment method when you send your order. For more information on Klarnas payment method or your payment visit www.klarna.se
The store can offer delivery by pick-up in one of the selected Pong Group's selected restaurants or through home delivery, and also be sent as a package. The delivery options and terms that apply are stated in the Online Store.
Your goods are considered to be delivered when You, or the authorized person that You have specified in the order, received the goods at home delivery or picked them up in the chosen restaurant.
To ensure that Your goods are picked up or received by You or another authorized person, the carrier has the right to request proof of identification and / or order confirmation. The carrier has the right to refuse delivery of the goods if such document cannot be shown. When paying by invoice, such identification checks always take place. If another person receives your goods, they need to show both their own and your identification. Upon request and approval of You, goods may in certain cases be delivered outside Your door.
6.1 Pick-up in selected restaurant
When picking up at "selected restaurant" this must be done within the delivery interval you have chosen. Detailed information on pick-up location is provided in the Online Store.
6.2 Home Delivery Stockholm
Home delivery takes place within the selected delivery interval to the address you specified, or to another delivery address that you specified when the order was executed. You are responsible for the carrier's access to the delivery address (in vehicles and on foot).
Depending on road conditions and traffic, the time of home delivery may need to be adjusted. If you deviate from the selected delivery interval, you are contacted at the specified telephone number.
You are responsible for keeping registered information up to date (telephone number, email address and any other mandatory information).
6.3 Delivery Sweden
When delivering mail package, these items are picked up with the selected pickup location near you.
When choosing "Delivery Sweden", goods such as refrigerator, freezer and fresh produce cannot be ordered.
6.4 Not received or retrieved item
If collection or receipt of goods cannot take place within the selected time interval, you are obliged to contact us. Contact information can be found in the online store or on the order confirmation.
If you are unable to pick up your goods within the chosen time interval, the Store is entitled to charge the entire order value. The store may, by arrangement, store unopened goods for a reasonable time, subject to space and the durability of the goods. The store has the right to charge you for any extra costs this entails to the sum of a maximum of SEK 500, for example additional transport costs or need for exchange of goods.
If You cannot receive a home delivery, and we have not agreed that the goods will be delivered outside Your door, the order will be returned. The store then has the right to charge the entire order value.
7. Complaint, return and right of withdrawal
7.1 Complaints and returns
If, in accordance with the provisions of the Consumer Purchase Act (SFS 1990: 932), there is a fault in a product, you have the right to claim it within three years due to the fault. Complaints should be made as soon as possible after the fault is discovered. Seller purchases with visible damage also need to be confirmed with a photo.
If an item is incorrect, you will be credited with the corresponding value of the item or get the error remedied or have the item delivered if it does not entail an unreasonable cost to the Store.
When paying by card, crediting in the event of a fault to someone will be done to the same card as stated in the order. When paying by invoice, credit will be made by Klarna.
Contact information can be found in the online store and on the order confirmation.
7.2 Return Policy
According to the law on distance contracts and agreements outside business premises (SFS 2005: 59), you have the right to cancel your purchase within 14 days of delivery of the goods (the "cancellation period"). However, such a right of withdrawal does not apply, for example, to food, newspapers or magazines.
You who wish to exercise Your right of withdrawal should send a clear and clear notice of Your decision to withdraw Your purchase. Contact information can be found in the online store and on the order confirmation. Enter your name, address and other relevant information, eg. order number, invoice number and name of the item in the message. If you wish, you can use the cancellation form produced by the Swedish Consumer Agency. In order for you to exercise your right of withdrawal on time, it is sufficient that you send your notice before the withdrawal period expires.
7.3 The effect of the right of withdrawal
In exercising the right of withdrawal, you must return the goods at your own expense without undue delay and in any case no later than 14 days after the date on which you announced the decision to exercise the right of withdrawal. Rare goods received with home delivery can only be returned by postal agent. Returns with regular Pong Market delivery or to a shop that is not a postal agent are therefore not possible in these cases.
In exercising the right of withdrawal, the Store repays the value of goods covered by the right of withdrawal, including delivery costs or a proportionate share thereof. The store reserves the right to make a deduction in case you have used the product and this has affected the nature, property and function of the product. The refund will be made without undue delay and no later than 14 days from the day the Store receives returned goods.
Upon refund, the store will use the same credit card used for payment, at no cost to You. If you purchased goods against an invoice but have not yet paid the invoice, the Store will notify Klarna of the return and the invoice will be adjusted accordingly. If you paid for an invoice, Klarna will contact you for payment information.
8. Personal data
Both Pong Market and the Store process Your personal data in connection with the purchase. Read more about the processing of your personal data on the Personal Data Policy. Depending on the choice of payment, Klarna or PayEx may also process your personal data according to their terms.
See our contact details under "contact" on our webshop.
9.2 Unforeseen incident
In the event of delayed or non-delivery, which is not due to You, the Store may in certain circumstances be exempted from completing the delivery in accordance with the Consumer Purchase Act (SFS 1990: 932).
If you and the Store do not agree, you can report the matter to the General Complaints Board (ARN), Box 174, 101 23 Stockholm, www.arn.se, which deals with disputes between consumers and traders free of charge. The store participates in the dispute settlement process and follows ARN's recommendations.