Can we deliver home to you? Try your zip code

  • Free Delivery in our Store
  • Delivery throughout Stockholm Customs
  • DHL Delivery Sweden
0

All our delivery methods

For us at Pong Market,  it's important that you receive the best possible service, which is why we have developed several different delivery options so that you can choose the method that suits you best. Below, we explain the different shipping methods and their terms. In addition to the shipping cost, there is a picking fee of 29 SEK for orders under 200 SEK.

For the delivery options that involve pickup at selected partner restaurants or DHL Service Points, the following applies: If you do not pick up your goods at the restaurant or DHL Service Point you have chosen, resulting in the package being returned to Pong Market, Pong Market has the right to charge you for the order value of any damaged products and costs related to shipping and delivery handling for redelivery. Additional shipping charges will apply for redelivery.

Furthermore, if you have provided an incorrect mobile number during registration, and it results in Pong Market's delivery personnel being unable to contact you when they arrive at your address, Pong Market will charge a transportation fee of 300 SEK or more for the costs and labor incurred when transporting the products back to the warehouse.

For the Gordon Delivery and Best delivery options, if you do not inform us in advance of specific dates and times when you cannot receive the delivery, resulting in the delivery not being performed as scheduled and the package being returned to Pong Market, Pong Market has the right to charge you for the order value of any damaged products and costs related to shipping and delivery handling for redelivery. Additional shipping charges will apply for redelivery.

1. Pick up at selected restaurant – All products available

In Stockholm and Uppsala, we have selected partner restaurants where you can pick up your goods free of charge. Deliveries to our restaurants occur multiple times a week, and you will receive an email notification when your items are ready for collection. Subsequently, you will receive all delivery information via SMS. To ensure the quality of the products, frozen and fresh goods must be collected within 24 hours, while dry goods must be collected within 48 hours after arriving at the restaurant. If you are unable to pick up within 48 hours, please contact our customer service. Pong Market reserves the right to charge you for the order value of damaged products and costs related to shipping and delivery handling. Additional shipping charges will apply when rescheduling a delivery. Please contact our Pong Market customer service via WeChat and email for assistance with delivery-related matters. We are here to assist you.

2. Home delivery with Pong Market 's own cars – All products available

Pong Market has its own vehicles that deliver to large parts of Stockholm and Uppsala. With our own vehicles, you can order our entire range, and our free shipping threshold applies to orders of 1200 SEK and above. All our deliveries are made with our refrigerated vehicles equipped with freezer compartments. The delivery time is typically 1-3 working days. If you place an order and do not inform us in advance of any specific dates and times when you cannot accept the delivery, which results in the transportation being unable to deliver the products as scheduled and the products are returned, Pong Market has the right to charge you for the damaged products and costs related to the order value, shipping, and delivery handling. When rescheduling the delivery, additional transportation fees will apply. Please contact our Pong Market customer service via WeChat and email to get assistance with delivery-related matters. We are here to provide you with immediate service.

3. Home delivery with Gordon Delivery – All products, except frozen goods, is delivered with this shipping method.

Gordon Delivery is Sweden's largest player in home food delivery, providing meal kits to us, Ica, Coop, and others. For home delivery to the rest of Sweden with Gordon Delivery, our free shipping threshold is 1500 SEK with a maximum weight of 15 kg and up to 2 boxes per package. The maximum dimensions for a box are 40 cm in width, 55 cm in length, and 30 cm in height. For orders over 30 kg or if the items require extra boxes, there is an additional shipping cost of 149 SEK per extra box. Delivery times vary between 2-7 days depending on your area. All deliveries are made with an unbroken cold chain. For some of the outer suburbs of Stockholm, such as Dalarna, we can also deliver frozen goods. If you place an order and do not inform us in advance of any specific dates and times when you cannot accept the delivery, which results in the transportation being unable to deliver the products as scheduled and the products are returned, Pong Market has the right to charge you for the damaged products and costs related to the order value, shipping, and delivery handling. When rescheduling the delivery, additional transportation fees will apply. Please contact our Pong Market customer service via WeChat and email to get assistance with delivery-related matters. We are here to provide you with immediate service.

4. Home delivery with Best - Dry products only

Best is a delivery method that can only be selected if your entire shopping cart consists of dry goods. You can choose this delivery method by entering your postal code at checkout. We have a fixed delivery cost of 79 SEK per order, but if your order is worth 1200 SEK or more, the delivery is free. The maximum weight per order is 20 kg, and if your order weighs more than 20 kg or if the items require extra packaging, an additional delivery cost of 149 SEK per extra package will apply. The delivery time is 2-3 days, with deliveries made on weekdays from 5 PM to 10 PM. Deliveries are not available on Saturdays, Sundays, and holidays. Best covers delivery to approximately 50% of households in Sweden. Please note that this delivery method is only displayed at checkout and cannot be selected on the homepage alongside the other home delivery options. If you place an order and do not inform us in advance of any specific dates and times when you cannot accept the delivery, which results in the transportation being unable to deliver the products as scheduled and the products are returned, Pong Market has the right to charge you for the damaged products and costs related to the order value, shipping, and delivery handling. When rescheduling the delivery, additional transportation fees will apply. Please contact our Pong Market customer service via WeChat and email to get assistance with delivery-related matters. We are here to provide you with immediate service.

5. DHL package - Dry goods only

For other areas in Sweden, we offer the DHL parcel delivery service. The product packages you have ordered can be collected at a DHL service point near you. For uncollected packages, Pong Market will charge a transport fee of 300 Swedish kronor, as well as handling costs. If you have added frozen goods or fresh products to your shopping cart, this delivery option will not be available. If your order is over 1200 SEK, shipping is free, with a weight limit of 20 kg per order. If the weight exceeds 20 kg, an additional shipping cost of 149 Swedish kronor will apply. Extra packaging boxes have a weight limit of 20 kg. The delivery time is 1-3 days. If you are unable to collect your items within the specified time according to DHL's rules, please contact our customer service. Otherwise, Pong Market has the right to charge you for the order value of damaged products and costs related to shipping and delivery handling. Extra shipping costs will apply upon rescheduling a delivery. Please contact our Pong Market customer service via WeChat and email for assistance with delivery-related questions. We are here to help you.

 

Can we deliver home to you?

Enter your postcode and see if we can deliver directly to your door.

ZIP code

We do not deliver to your postcode.

Typical! Unfortunately, we do not have the opportunity to deliver to your door at present. But you can always order dry goods and have them delivered with DHL to a service point near you.

We deliver to your postcode
  • Delivery takes place on Sundays. must be ordered before Thursday midnight (24.00)
    Orders after this time will be delivered on Sunday the following week.
  • Free delivery fee for orders over 1500: -
  • Order 0-600:- delivery fee 149:-
  • Order 600-1200:- delivery fee 99:-
  • Order 1200-1500:- delivery fee 79:-

 

  • Normal delivery time is 0-2 working days.
  • Free delivery for orders over SEK 1200
  • Order 0-600:- delivery fee 99:-
  • Order 600-1200:- delivery fee 79:-
  • Normal delivery time is 0-2 working days.
  • Free delivery for orders over SEK 1200
  • Order 0-600:- delivery fee 129:-
  • Order 600-1200:- delivery fee 79:-
  • Normal delivery time is 0-2 working days.
  • Free delivery for orders over SEK 1,200
  • Order 0-600:- delivery fee 139:-
  • Order 600-1200:- delivery fee 79:-
  • Delivery takes place on Mondays, Saturdays and Sundays.
  • Free delivery fee for orders over 1500: -
  • Order 0-600:- delivery fee 139:-
  • Order 600-1200:- delivery fee 99:-
  • Order 1200-1500:- delivery fee 79:-
  • Delivery takes place on Sundays. must be ordered before Thursday midnight (24.00)
    Orders after this time will be delivered on Sunday the following week.
  • Free delivery fee for orders over 1500: -
  • We dont deliver FROZEN FOOD to this postcode
  • Order 0-600:- delivery fee 169:-
  • Order 600-1200:- delivery fee 99:-
  • Order 1200-1500:- delivery fee 79:-
  • Delivery takes place Monday, Wednesday and Fridays between 17-22.
  • Free delivery fee for orders over SEK 1200
  • Order 0-600:- delivery fee 99:-
  • Order 600-1200:- delivery fee 79:-
  • Normal delivery time is 1-3 working days.
  • Free delivery fee for orders over 1200: -
  • Order 0-600:- delivery fee 139:-
  • Order 600-1200:- delivery fee 99:-
  • Order 1200-1500:- delivery fee 79:-
  • Normal delivery time is 1-3 working days.
  • Free delivery fee for orders over 1500: -
  • Delivery takes place on Mondays, Saturdays and Sundays.
  • Free delivery fee for orders over 1500: -
  • Order 0-500:- delivery fee 149:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-
  • Delivery takes place on Tuesdays, must be ordered before Sunday midnight (24.00).
    Orders after this time will be delivered on Tuesday the following week.
  • Free delivery fee for orders over 1500:-
  • Order 0-600:- delivery fee 149:-
  • Order 600-1200:- delivery fee 99:-
  • Order 1200-1500:- delivery fee 79:-