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Privacy policy

The personal information that we collect about you and process can come from the Pong Markets website as well as social media such as our apps, electronic mail, SMS and other electronic messages, membership with us, calls to customer service, stores, printed and digital registration forms for example competitions, campaigns, events, etc. Also from publicly available information from social networks and other public sources. The information we collect about you depends on which one of our services you use.


With reference to law, we refer below to the Data Protection Regulation, GDPR, and other applicable Swedish data protection legislation.

 

 

We collect this information

Generally

We collect personal contact information such as social security number, name, postal address, e-mail address, information on social networks or telephone numbers. There may also be other information needed to give you access to your specific account profile, such as login name / email address, screen name, irrevocable password or security question and answer and demographic information such as date of birth and geographic location (for example, postal code address).

If necessary, Pong Market processes your Social Security number to secure your identity, verify your BankID and update your postal address so that, among other things, bonus checks do not end up in the wrong hands.

 

Technical information
Information about technical equipment that you use to connect to our site, such as the IP address of your computer or device, operating system type and browser type and version. If you connect to our website or app with a smartphone or other mobile device, we may also collect information about the phone's unique ID, advertising ID, geographical location and similar data.

 

Information on website usage
When you visit or interact with our website, including our chat feature, shopping, or newsletters, we use automatic data collection technology to collect certain information about your activities. It includes information about which links you click on, which pages or content you look at and for how long, and other similar information and statistics about your visits, such as response times to content, file download errors, and visit length of certain pages. This information is automatically retrieved with the help of cookies (browser cookies, flash cookies) and web signals, and with the help of third-party tracking services. Read more under Customize your personal data and Cookies / similar technologies.

 

Consumer Feedback
Information that you voluntarily provide to us about your experience with our products and services.

 

Consumer content and information in social networks
Content that you create and then share with us by uploading it to our website or apps on social networks like Facebook. It can be photographs, videos, personal stories or other things. We may collect and publish consumer content in connection with a wide range of activities, including contests and other campaigns, web community and consumer activities, and participation in third-party social networks.

 

Payment details and financial information
Here is all the information we need to complete an order or that you use to make a purchase, such as payment or credit card details (cardholder's name, card number, expiration date) or other forms of payment. We do not have access to bank details such as credit card details, but they are handled by affiliated bank providers. Regardless of the method, we handle payment information and financial information in a manner that complies with applicable laws and standards such as PCI DSS.

 

Order Fulfillment
We use your personal information to process and deliver your orders, inform you of the status of your order, check addresses, verify your identity and other fraud prevention activities. This means that we use certain personal contact information and payment information.

Legal basis: compliance

 

Support
When responding to inquiries and other matters, we usually retrieve the contact information and information (such as order status, technical problems, questions or complaints about products, general questions) that we need to solve the question.

Legal basis: Completion of agreements (customer question) and legitimate interest (other)

 

Contests, marketing and other promotions
We use your personal information to provide you with information about goods or services (such as marketing materials, promotions or offers). This can be through e-mail, advertisements, SMS and postal mail to the extent permitted by applicable legislation. This use of your personal data for marketing purposes may also be the subject of so-called. profiling. Some of our campaigns can be run on third party websites and / or on social networks.

Legal basis: legitimate interest (non-member) and performance of membership agreement (member)

 

Social networks
To send you ads and communicate with you on social networks, we use your personal information when you interact with features in third-party social networks, such as "like" features. You can find out more about the features and what profile information we can get about you, plus how to avoid disclosing the information by reviewing the social network privacy policy.

Legal basis: legitimate interest (non-member) and performance of membership agreement (member)

 

Member at Pong Market
If you are a member of Pong Market we use your personal information to create and manage member accounts, eg to authorize logging in, secure member identity, provide opportunity to track order history, save settings, register and calculate bonus points, administer bonus checks, analyze your behavior to use as a basis to provide you with targeted and relevant marketing offers, benefits and discounts , product information, invitations to events, etc. profiling.

Legal basis: Compliance with membership agreements

 

 

This is how your personal information is protected

Storage time
In accordance with current legislation, we will only use your personal data for as long as necessary to fulfill the purposes for which your personal data was collected or to comply with applicable legal requirements.

 

People who have access to your personal data
Your personal data will only be processed by authorized personnel in the performance of their duties and depending on the purposes for which your personal data has been collected (customer service personnel have access to your information in the customer register, among other things).

 

Measures in operating environments

We store your personal information in operating environments that use appropriate security measures to prevent unauthorized access. We comply with reasonable standards for the protection of personal data. Unfortunately, the transmission of information via the internet is not entirely secure. Should we discover a breach of privacy, the Pong Market will notify the Data Inspectorate and the customers concerned where required by law.

 

Actions from you

It is important that you also contribute to keeping your personal data safe and secure. For example, consider choosing a password that is difficult to find out for others. Never reveal the password to anyone. You are responsible for keeping the password secret and for all use of your account. If you use a shared or public computer, make sure that your user information is not stored on the computer. Be sure to log out of your account each time you leave your computer. Also, use the privacy settings or controls we provide on our website.

 

 Modification and deletion of personal data and data portability
In a manner and limited to what is required by law, you can request the deletion, correction or modification of your personal data, refuse to process your personal data, restrict the use and disclosure of personal data, get (ported) the personal data you have provided to us and withdraw any consent to the processing of your personal data. Please note that in some cases, we cannot delete your personal information without at the same time deleting your user account. We may be required to retain some of your personal information after you request removal to fulfill our obligations under law or contract. It may also be permitted by applicable law that we retain certain personal information to meet our business needs. Our registered customers must be able to verify their identity (for example, login name / email address, password) before they can access their account information and can make changes. This helps us to prevent unauthorized access to your account. Please note that all information provided to us is processed in accordance with current legislation and to the extent permitted by law.

 

 

Amendments and complaints

 

Changes / adjustments to the policy
Pong Market has the right to make changes to the privacy policy. If any significant changes are made to the privacy policy, we will inform you about this.

 

Complaint
If you believe that we are processing your personal information in violation of applicable regulations, please contact us as soon as possible. You have the opportunity to contact the Data Inspectorate if you have complaints about our personal data processing.

 

 

Contact Us

If you have any questions or would like to comment on the policy and our privacy practices, please contact us at info@pongmarket.se

 

 

 

Can we deliver home to you?

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We do not deliver to your postcode.

Typical! Unfortunately, we do not have the opportunity to deliver to your door at present. But you can always order dry goods and have them delivered with DHL to a service point near you.

We deliver to your postcode
  • Delivery takes place on Sundays. Stop time is Thursday at 10:00
    Orders after this time will be delivered on Sunday the following week.
  • Free delivery fee for orders over 1500: -
  • Order 0-500:- delivery fee 149:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-

 

  • Normal delivery time is 0-2 working days.
  • Free delivery for orders over SEK 1,000
  • Order 0-500:- delivery fee 99:-
  • Order 500-1000:- delivery fee 79:-
  • Normal delivery time is 0-2 working days.
  • Free delivery for orders over SEK 1,000
  • Order 0-500:- delivery fee 129:-
  • Order 500-1000:- delivery fee 79:-
  • Normal delivery time is 0-2 working days.
  • Free delivery for orders over SEK 1,000
  • Order 0-500:- delivery fee 139:-
  • Order 500-1000:- delivery fee 79:-
  • Delivery takes place on Mondays, Saturdays and Sundays.
  • Free delivery fee for orders over 1500: -
  • Order 0-500:- delivery fee 139:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-
  • Delivery takes place on Sundays. Stop time is fridays at 12:00
    Orders after this time will be delivered on Sunday the following week.
  • Free delivery fee for orders over 1500: -
  • We dont deliver FROZEN FOOD to this postcode
  • Order 0-500:- delivery fee 169:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-
  • Delivery takes place Monday, Wednesday and Fridays.
  • Free delivery fee for orders over SEK 1,000
  • Order 0-500:- delivery fee 99:-
  • Order 500-1000:- delivery fee 79:-
  • Normal delivery time is 1-3 working days.
  • Free delivery fee for orders over 1500: -
  • Order 0-500:- delivery fee 139:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-
  • Normal delivery time is 1-3 working days.
  • Free delivery fee for orders over 1500: -
  • Delivery takes place on Mondays, Saturdays and Sundays.
  • Free delivery fee for orders over 1500: -
  • Order 0-500:- delivery fee 149:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-
  • Delivery takes place on Sundays. Stop time is Thursday at 10:00.
  • Orders after this time will be delivered on Sunday the following week.
  • Free delivery fee for orders over 1500:-
  • Order 0-500:- delivery fee 149:-
  • Order 500-1000:- delivery fee 99:-
  • Order 1000-1500:- delivery fee 79:-